General Terms & Conditions

New members are welcome to join at any time during the season subject to availability of space in classes. Class fees shall be pro-rated for the remaining weeks of the season. Your child may permanently swap a class or move up to another class at any time in the season subject to class availability and this being agreed via email. We operate a 10% sibling discount for those who enroll. We offer 20% discount for any member who would like to do more than one class per week.

The annual membership fee is £55. As a member of The Little Gym® Hampstead, your family is entitled to discounts on Birthday Parties, Holiday and Summer Camps, special events and you will have access to priority enrolment in our programmes. If you have opted-in to receive our promotional electronic communications, you will receive prior electronic notification of our events. Membership must be paid prior to enrolment and is non-refundable, and can’t be pro-rated. Membership will be automatically deducted from the bank/card details linked to your account every 12 months from the start of your membership until cancellation is received in writing via email.

Classes and Camps cancelled due to illness or holidays may be made up during the current Season (until 13th July 2025) and only allocated according to availability. Class credits used towards camps may only be used for afternoon sessions between 1pm and 4pm. Notification must be received by 9am on the day of the class to qualify or prior. Notification to be via email. Make-Up classes cannot be used after you have given notice/de-enrolled from the programme except where otherwise agreed with the management in writing. Members with classes that fall on public holidays are allocated a make-up class automatically.

The Little Gym® Hampstead operates a continuous enrolment policy. Enrolment continues Season-to-Season from September 2024 to July 2025 unless 2 months written notice is received. If a cancellation is not received in writing via email, fees will automatically be deducted when re-enrolment fees are due. The minimum enrolment period is 3 months in order to provide children with an opportunity to fully experience the programme. Your deposit for the subsequent season will be automatically taken in August for classes starting in September, unless notice in writing via email has been received.

The Little Gym® Hampstead requires 2 months’ notice in writing via email if you wish to stop the classes at any point after an initial enrolment period of 3 months. Refunds are not given for classes that have already occurred. Membership fees and unused class credits are not refundable, future classes that have been paid for in advance are refundable with a £15 admin fee being charged, any Season discounts given will be removed prior to refund. Accounts may be frozen or credit used for other purchases in exceptional circumstances, such as injury. Membership fees are non-refundable and will not be prorated. Refunds are made after the notice period has come to an end.

Late payments will be charged at £15 per late payment and may result in members losing their space for their allocated class. Any payments made which are then subsequently recalled by your bank (a chargeback) due to your request when a service is due to be paid for will incur a charge of £15 per chargeback.

Monthly payments via direct debit or credit card are due in monthly instalments between September and July each month from the date of enrolment. Late payments will be charged at £15 per payment and may result in members losing their space of their allocated class. Monthly payment members are required to pay eight weeks in advance together with the family membership.

The Little Gym Hampstead reserves the right to cancel classes, camps or birthday parties due to the occurrence of an unforeseeable event i.e. government lockdown, Covid outbreak on premises, restricted access to The Little Gym facility etc. If this occurs, we will replace face to face activities normally taking place at the gym with an online offering. If The Little Gym activities move online our standard terms and conditions apply.

The Little Gym Hampstead will be closed for one week at Christmas. Camps will be for a week in February half term, two weeks in Easter, six weeks in the Summer and a week before we close for Christmas.

Parental/Carer Responsibilities

We make every reasonable effort to ensure the safety of children in the gym. Parents are responsible for children’s safety in the entry/exit areas, lobby and mezzanine areas. Parents/Carers are responsible for the safe entry and exit of their children from the property. No responsibility is taken for personal belongings within any area of our premises, including the car park at the rear of the shopping centre, buggy storage in the lobby or the outside seating area in the atrium. Parents/Carers are responsible for the safety of their children on the mezzanine as hot drinks are served.

Due to allergies, we ask you please not to bring nuts, kiwi or sesame onsite, other items may be added to this list at the discretion of management.

Assistance

If you or your child need any assistance either at the gym or in the class, please email us on hampstead@thelittlegym.co.uk with detail of what you require prior to the class and we would be happy to give you a call to discuss.

Class Observation

Parents/Carers, siblings and guests are always welcome to observe classes from the viewing area on the mezzanine level subject to health and safety of members and staff. Siblings are not permitted to participate in class activities unless they are enrolled in that class. This is to ensure we have a safe teaching environment with the correct teacher/student class ratios.

Behavioural Issues

While we want to welcome all children to The Little Gym, If a child is being disruptive, destructive, or dangerous to themselves, other children, or instructors we will communicate with parents and the child to resolve their behaviour. If the behaviour persists or other undesired behaviours develop, we shall opt to start our 6 week review programme where our instructors will explain the type of behaviour change that is required. Part of this programme may be for a parent/carer to sit against the wall within the class or potentially trying another class. If the behaviour continues past this 6 week period, we will discuss with the parent that the environment may not be correct for their child and to cease their membership with any class credits refunded.

Clothing

Children must wear sports clothing and be barefoot to maximise safety and freedom. Jewellery, food and chewing gum are not permitted in the gym. Adults entering the gym are asked to remove their shoes (adults may wear socks). We would advise against children wearing dresses, skirts, jeans or tights so they are not limited to any of the skills to be followed.

Camp Bookings

Camps must be booked in advance. Camp fees must be paid at the time of booking. No booking is confirmed until payment is received — your space will remain available to other families until payment is received. Camp enrolment forms must be filled in and signed digitally by the customer, and returned via email within 24 hours of receipt and prior to the camp or The Little Gym Hampstead reserves the right to cancel and re-allocate your booking with no refund or credit due. Payment must be received within 24 hours of camp enrolment form being sent. The Little Gym Hampstead reserves the right to alter camp arrangements in line with government body guidelines. Late Pick-Ups will be automatically charged a late fee of £15 after 10mins.

Cancellations & Refunds

Camps are non-refundable.

Early Camp Cancellations more than 24hrs of the camp booking shall be credited onto your account for future use for both Members and Non-Members. Late Camp Cancellations within 24hrs of the booking will incur a 100% cancellation charge of the first day of booking for Members and Non-Members. If Members are using class credits, they will incur a 3 class credit deduction on their account.

The Little Gym Hampstead reserves the right to cancel camps if there are less than 6 children booked into the camp. In the event of cancellation by The Little Gym Hampstead, a full refund will apply or where class credits have been used these will be added back to your child’s account.

Camp Observation

To optimise health & safety, and safeguarding for all children, carers and teachers, The Little Gym camps are strictly drop off only. Parents, siblings and guests are not permitted to remain on the premises. Registration desk may be outside the lobby area, depending on government guidelines at the time of operation.

Responsibilities

We make every reasonable effort to ensure the safety of children in the gym. Parents are responsible for children’s safety in the car park and entry/exit areas. Parents/guardians are responsible for the safe entry and exit of their children from the property. No responsibility is taken for personal belongings within any area of our premises, including the car park and buggy store. Please protect our children — no nuts to be brought onsite.

Behavioural Issues

While we want to welcome all children to The Little Gym, if a child is being disruptive, destructive, or dangerous to themselves, other children, or instructors we will communicate with parents and the child to resolve their behaviour. If the behaviour persists or other undesired behaviours develop, the child will be asked to take a quiet break in the lobby area. If the behaviour continues, we will notify the parent and a decision will be made on whether the child needs to be picked up from the camp. No refunds or credits can be provided in this instance. We reserve the right to refuse entry to a camp if we suspect a child is unwell.

Clothing

Children must wear sports clothing and be barefoot to maximise safety and freedom in the Gym. No jewellery or food in the gym. Earrings must be taped. Please no dresses, skirts, jeans or tights. Children should bring a ‘Kit Bag’ for their belongings at camps. Shoes are to be removed and stored in the foot lockers.

Food & Refreshments

Please ensure your child brings a water bottle marked clearly with their name, and a healthy snack. No food can be provided by The Little Gym Hampstead in line with current Health & Safety observations.

Infectious Diseases

There may be inherent risk of exposure to, and contracting, infectious diseases including but not limited to influenza & Covid-19 from your child’s participation and attendance, and the attendance of your family members, at The Little Gym Hampstead. You confirm that you understand the risks of exposure, and hereby waive any and all claims of liability and agree to release and hold harmless The Little Gym Europe and The Little Gym Hampstead in the event that any infectious disease is believed to have been contracted, or members of your family are believed to have been exposed to infectious diseases, through your presence at The Little Gym Hampstead’s facility or your child’s participation in activities at The Little Gym Hampstead.

Force Majeure

The Little Gym Hampstead shall not be held liable for failure or delay in the performance of its obligations regarding the membership to The Little Gym City products and services if such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of The Little Gym Hampstead (“Force Majeure Events”). Acts or events constituting Force Majeure Events shall include, but not limited to, Act of God, government intervention, directives, policies, change in the law, epidemic and/or pandemic, natural disaster, strikes, war or terrorism. The party affected by a Force Majeure Event shall notify the other as soon as soon as reasonably practicable after commencement of a Force Majeure Event.”

Customer Public Health Obligations

We follow strict health and safety guidelines to protect our customers, staff, and the local community. In line with guidance from Public Health England, we ask that any child with a fever of 37.7 or higher stay home and refrain from joining classes, camps or birthday parties.

Parents must keep children home from classes, camps or birthday parties if they have cold or flu symptoms, including but not limited to a fever, headache, nasal congestion, rash, cough, extreme fatigue or any other sign of illness. If children develop signs of illness during classes, camps or birthday parties, parents will be called and children must be collected as soon as possible by parents. We reserve the right to refuse entry to classes, camps or birthday parties if we suspect a child is unwell. No refunds can be provided for cancelled or unattended classes, camps or birthday parties subject to manager discretion.

If you or a member of your household, or a person with whom you have had recent contact (including track and trace), develops Covid-19, please notify The Little Gym Hampstead immediately and your family must refrain from joining classes, camps or birthday parties for 14 days from the point of exposure or diagnosis in order to protect our customers, staff and the local community. No refunds can be provided for cancelled or unattended classes, camps or birthday parties.